IT as a Service
Predictable, proactive IT operations for growing teams.
From service desk to patching and backups, we operate your IT with SLA-driven accountability.
Scope
- Service desk & end-user support
- Endpoint management, patching, and MDM
- Backup, DR checks, and reporting
Benefits
- Fixed, predictable monthly cost
- Improved security posture and compliance
- Higher employee satisfaction and uptime
Service Tiers
Essentials
Core support, patching, and monitoring for small teams.
Professional
Advanced security, backups, and vendor management.
Enterprise
24/7 coverage, compliance reporting, and custom SLAs.
Deliverables
- Monthly KPI & SLA reports
- Security baseline and hardening checklist
- Asset inventory & lifecycle report
Process
- Onboard: Discovery, tooling, and baselines.
- Operate: Ticketing, patching, monitoring, and review.
- Improve: Quarterly governance and roadmap alignment.